Quick answers about ordering, delivery, payments and returns.
We deliver 7 days a week from 8:00 AM to 10:00 PM. You can choose a 2-hour delivery slot that suits you during checkout.
There is no minimum order value. Orders above Rs. 5,000 qualify for free delivery; otherwise a flat Rs. 350 delivery fee applies.
Yes. Once your order is confirmed you can track it in real time from the Orders page in your account, and we'll send SMS updates at every step.
Our pickers will select the closest substitute at the same or lower price. You can opt out of substitutions during checkout and we'll refund any unavailable items.
We accept Visa, Mastercard and Amex credit/debit cards, cash on delivery, bank transfer and popular digital wallets.
Absolutely. All payments are processed through PCI-DSS compliant gateways with 256-bit encryption. We never store your full card details.
If you're not completely satisfied with the freshness of any product, let us know within 24 hours of delivery and we'll refund or replace it — no questions asked.
Contact our support team via chat, phone or the Contact page with your order number. For damaged or incorrect items, refunds are processed within 3–5 business days.
You can check out as a guest, but creating an account lets you track orders, save addresses, build shopping lists and earn FreshPoints rewards.
Our customer care team is available daily from 7 AM to 10 PM.